Privacy Policy

At Bali Easy Visa, operated by Beyond Group Bali LLC, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services for Indonesian travel documentation, including Electronic Visitor Visas (eVisa), the Bali Tourist Levy, the All Indonesia Digital Arrival Card, and related travel documentation.

1. Information We Collect

2. Purpose of Data Collection

We collect this information to assist with preparing and submitting Indonesian travel documentation, communicate with you regarding your application, comply with applicable legal requirements, and provide customer support.

3. Intermediary Service

Bali Easy Visa operates as an independent travel document assistance provider. We are not affiliated with or endorsed by the Government of Indonesia, the Directorate General of Immigration, or any other Indonesian government authority. Our role is to assist customers with document preparation and submission and does not guarantee approval of any application.

4. Data Storage and Security

Your personal information is stored securely using industry-standard security measures, including encryption and access controls. We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We share your information only where necessary to process your requested services, including with relevant Indonesian authorities where applicable. We do not sell your personal information or share it for marketing purposes without your consent unless required by law.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Unless a longer retention period is required by law, information is generally retained for up to two (2) years.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, or request restriction of processing where permitted by applicable law. Contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. Please refer to our Cookie Policy for more information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

10. Contact Information

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.