Refund Policy

1. Our Services

Bali Easy Visa is an independent travel document assistance service that assists travellers with Electronic Visitor Visas (eVisa), the Bali Tourist Levy, the All Indonesia Digital Arrival Card, and other Indonesian travel documentation. We are not affiliated with the Government of Indonesia and submit applications through official systems on behalf of our customers where applicable.

Advantages of our service include:

• Professional document preparation
• Timed submission where applicable
• Multilingual customer support
• Secure online application process
• Dedicated customer service

2. Customer Consent Before Purchase

By submitting an application through the Bali Easy Visa website and completing payment, customers acknowledge and agree that:

• They request Bali Easy Visa to immediately commence providing the requested document assistance service.
• They understand that processing may begin immediately upon successful payment.
• They acknowledge that, due to the personalised nature of our digital services, cancellation and refund rights may be limited once processing has commenced, subject to applicable consumer protection laws.
• They confirm that all information provided is complete, accurate, and truthful.
• They authorise Bali Easy Visa to use the information provided for the purpose of preparing and submitting the requested travel documentation.
• They agree to be bound by our Terms & Conditions, Privacy Policy, Refund Policy, and any other policies published on the Bali Easy Visa website.

3. General Refund Conditions

Refund requests may be submitted within 120 days of purchase. Requests should be submitted through our customer support page. Because processing begins shortly after payment for personalised digital services, completed services are generally non-refundable.

4. Refunds for Travel Documentation

A. Not Delivered

If the requested travel documentation has not been delivered, we will refund the full amount paid for the affected traveller(s). Refunds are generally processed within 10 business days depending on the customer's financial institution.

B. Delivered

If the requested documentation has been delivered, the service has been fulfilled and is generally non-refundable under our Terms & Conditions.

5. Situations Where Refunds Are Not Granted

Refunds will generally not be granted where incorrect or incomplete information was supplied by the customer, travel plans changed, the customer no longer requires the service, government authorities reject an application or deny entry, or the requested service has already been successfully completed.

6. Refund Request Procedure

Please include your full name, order reference number, and a description of the issue when requesting a refund.

7. Chargebacks and Payment Disputes

Customers agree to contact Bali Easy Visa before initiating disputes with banks or payment providers. We may provide proof of purchase, proof of service delivery, application records, and evidence of customer consent when responding to payment disputes.

8. Policy Updates

Beyond Group Bali LLC reserves the right to update or modify this Refund Policy at any time. The latest version will always be published on the Bali Easy Visa website.